We all know how beneficial it is to order a little more to avoid the possibility of an impossible dyelot hunt, so we offer a whooping 60 days return for those little extras after you have completed your project. Please make sure that they are not damaged, used or opened and in a sellable state.
How do I return something to you from the UK?
You can use our Royal Mail tracked return portal to have your return collected at your door step ( you will need a printer to print out the return label ), or have your label printed out at a Post Office branch or Royal Mail Customer Service Point (check before you go that it can print labels) if you don’t have a printer at home:
Please note that we will deduct £3.99 from your refund for the return. Please contact us before you start the return if we have send out incorrect or faulty products to void the charge.
Alternatively, please send your return to:
PO Box 787
Leave your invoice inside the parcel so we can locate your order for refund.
Please contact us before you start the return process.
E-GIFT CARD RETURNS
As a customer your right to return an item bought using an E-Gift Card is exactly the same regardless of whether you’ve bought the items with a Gift Voucher, a payment card, or a combination of the two.
If you’ve paid for the whole order with a Gift Voucher, then a replacement Gift Voucher for the amount will be issued to you.
If you paid with a combination of payment card and Gift Voucher, we’ll refund anything that you paid for on your debit/credit card first, and then the remaining amount will be issued as a new gift promo.
E-Gift Cards can only be redeemed in their entirety. If you don’t redeem the full cash value of the Gift Voucher, then the remaining amount will be forfeited. An E-Gift Card cannot be exchanged for cash.
Please contact us if you have any questions or queries regarding your returns. We will aim to reply within 24hrs.